Privacy Policy
How Gentle Voice Group collects, uses, and protects caller and messaging information.
Gentle Voice Group provides phone answering, voice Agent, caller messaging, follow-up, and document delivery tools for businesses and organizations. This Privacy Policy explains how we handle information related to those services, including SMS and MMS messages.
Information We Collect
- Contact information, such as names, phone numbers, email addresses, and callback details.
- Call and message information, such as live call audio processed to provide answering (which Parting Portal does not retain), transcripts when enabled, voicemail-style messages, SMS/MMS content, timestamps, delivery status, and related support details.
- Business account information for our customers, such as location names, staff contacts, routing preferences, uploaded documents, and communication settings.
- Technical information needed to operate the service, such as logs, device or browser metadata, IP addresses, and service diagnostics.
How We Use Information
- To answer calls, respond to caller requests, send requested documents, route messages, and support follow-up workflows.
- To send SMS/MMS messages that are directly related to a caller request, appointment, service inquiry, support issue, document request, or business communication.
- To operate, secure, troubleshoot, improve, and audit our services.
- To comply with legal, carrier, telecommunications, and fraud-prevention requirements.
SMS/MMS Privacy
SMS and MMS opt-in information, phone numbers, and message consent records are used only to provide the messaging program requested by the end user or our business customer.
We do not sell, rent, or share SMS/MMS opt-in information, phone numbers, or messaging consent data with third parties or affiliates for their marketing or promotional purposes.
Service Providers
We may use service providers, such as telecommunications carriers, messaging platforms, hosting providers, email providers, and software vendors, to deliver and support our services. These providers may process information only as needed to provide services to us and our customers.
Data Retention
Parting Portal does not retain call audio. When call transcription is enabled, active call records and their transcripts remain available to the customer until the customer deletes the call record. A deleted call remains recoverable for 30 days. After that recovery deadline, an automated purge irreversibly removes its sensitive call content, including transcripts, summaries, caller contact details, linked messages and notes, and stored voice-workflow content.
After sensitive content is purged, we retain limited non-content metadata when needed for billing, account security, fraud prevention, service integrity, aggregate reporting, legal obligations, and audit chronology, such as internal record relationships, timestamps, status, and billed usage. Other account, case, form, website, marketing, payment, or communication records may follow their own business or legal retention requirements. Customers may request correction or deletion of applicable information by contacting us.
Your Choices
You may opt out of SMS/MMS messages at any time by replying STOP. For help, reply HELP or contact us at support@gentlevoicegroup.com.
Contact
Questions about this Privacy Policy can be sent to support@gentlevoicegroup.com or 866-840-6006.