Slash24 Data, LLC d/b/a Gentle Voice Group operates Parting Portal, including its Phone System, fax, internal messaging, customer SMS/MMS, web and mobile access, and Technology Support. Case Management and AI Answering Service are available through early access. This Privacy Policy explains how we handle information related to those services and inquiries submitted through our website.
Information We Collect
- Contact information, such as names, phone numbers, email addresses, and callback details.
- Call and message information, such as audio processed during calls, recordings and transcripts when enabled, voicemail, fax documents, internal messages, SMS/MMS content, timestamps, delivery status, and related support details.
- Business account information for our customers, such as location names, staff contacts, routing preferences, uploaded documents, and communication settings.
- Technical information needed to operate the service, such as logs, device or browser metadata, IP addresses, and service diagnostics.
- Contact requests and early-access preferences, including the contact method you choose, your message, and delivery status for our team's alerts and confirmations.
How We Use Information
- To answer calls, respond to caller requests, send requested documents, route messages, and support follow-up workflows.
- To send SMS/MMS messages that are directly related to a caller request, appointment, service inquiry, support issue, document request, or business communication.
- To operate, secure, troubleshoot, improve, and audit our services.
- To comply with legal, carrier, telecommunications, and fraud-prevention requirements.
SMS/MMS Privacy
SMS and MMS opt-in information, phone numbers, and message consent records are used only to provide the messaging program requested by the end user or our business customer.
We do not sell, rent, or share SMS/MMS opt-in information, phone numbers, or messaging consent data with third parties or affiliates for their marketing or promotional purposes.
Service Providers
We may use service providers, such as telecommunications carriers, messaging platforms, hosting providers, email providers, and software vendors, to deliver and support our services. These providers may process information only as needed to provide services to us and our customers.
Data Retention
Call recording and transcription depend on the service and the settings enabled for the account. When enabled, recordings and transcripts may be retained for authorized users. For answering-service call records, a deleted call remains recoverable for 30 days; after that recovery deadline, automated cleanup removes its sensitive call content. Other communications, including Phone System recordings, voicemail, faxes, and messages, follow the retention and deletion controls available for that service.
After sensitive content is purged, we retain limited non-content metadata when needed for billing, account security, fraud prevention, service integrity, aggregate reporting, legal obligations, and audit chronology, such as internal record relationships, timestamps, status, and billed usage. Other account, case, form, website, marketing, payment, or communication records may follow their own business or legal retention requirements. Customers may request correction or deletion of applicable information by contacting us.
Advertising Measurement on Our Public Website
If you allow advertising cookies, we use the Google Ads tag on our public marketing, signup, and inquiry confirmation pages to measure visits and advertising results. Google may receive technical information such as your IP address, browser information, page visits, and advertising click identifiers, and may store advertising cookies. We do not include this tag in customer portals, staff workspaces, case records, or private communications pages. Our integration does not send contact-form fields to Google or enable enhanced conversions or personalized advertising.
Choose Allow advertising cookies or Decline when prompted. You can change your choice using Cookie choices on our public pages. We remember that preference in your browser for up to 180 days and honor Global Privacy Control. Declining does not prevent you from using the website or contacting us. Learn more about how Google uses information from sites that use its services.
Your Choices
You may opt out of SMS/MMS messages at any time by replying STOP. For help, reply HELP or contact us at support@gentlevoicegroup.com.
Contact
Questions about this Privacy Policy can be sent to support@gentlevoicegroup.com or 866-254-3303.