Build your plan
Tell us how many locations and extensions you need. The first location is $199/month, additional locations are $149/month, and the first extension is included.
Hosted PBX built for funeral professionals
Keep your numbers. Work from anywhere. Skip the desk phones.
Parting Portal Hosted PBX is your business phone system in the cloud. Your locations and extensions work through a browser, the Parting Portal mobile app, or optional desk phones—so your team can call, text, check voicemail, and manage fax lines wherever the work takes them.
Questions before you get started? Call 866-840-6006.
No desk phone purchase is required. Every paid extension includes the web phone and mobile app. Keep your existing voice and fax numbers or request new ones during the guided signup.
Built by the funeral industry, for the funeral industry. We understand directors, removal teams, mortuary services, after-hours coverage, and multi-location work.
How Hosted PBX works
A modern phone system without the telecom maze.
Hosted PBX moves the phone-system equipment and management into Parting Portal. You choose the locations and extensions, decide where each person answers, and we guide the setup. There is no on-site phone server to maintain.
Keep or choose numbers
Keep your existing voice and fax numbers with free number porting, or choose new numbers.
Choose how to answer
Use the included web phone and mobile app with no hardware purchase. Add optional desk or cordless phones only where they make sense.
We help you go live
Your setup specialist helps configure extensions, voicemail, routing, fax, SMS/MMS, and your number transition so staff know exactly what happens next.
- Web phone included
- Mobile app included
- One fax line included
- Customer SMS/MMS
- Voicemail and routing
- Optional desk phones
Included with Hosted PBX
The office phone that leaves the office.
Run every assigned location from your phone. Choose which locations send you calls, switch incoming calls on or off, or forward a location to your answering service with a flip of a switch—from anywhere.
- Toggle incoming calls on or off for each assigned location
- Forward a location to your answering service with one switch
- Place and receive calls, customer SMS/MMS, and team messages
- The mobile app is required for sending faxes and can scan documents with the phone camera
- Review incoming faxes, voicemail, presence, and availability
Parting Portal Technology Support
The costliest technology problem is the one nobody sees coming.
A slow front-desk computer, a missed software update, or a device that fails during an arrangement can turn a small issue into a location-wide interruption. Technology Support gives your location remote monitoring and a real help desk with experienced technicians—before your team has to become the IT team.
Cover up to 10 computers at each location, with remote assistance plus phone and email support when your staff needs a person.
4 computers connected
1 item ready for review
| Computer | Role | Connection | Status |
|---|---|---|---|
| Front Desk 01 | Reception | Online | Managed |
| Arrangement Room | Family care | Online | Managed |
| Director Laptop | Director | Online | Managed |
| Bookkeeping | Office | Online | Review update |
Latest support requestFront desk printer is not responding
Received by the help desk
What your location gets
Practical coverage for the computers your staff relies on and a direct path to people who know how to help.
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Remote monitoring
Keep the computers assigned to your location visible, including connection and management status, so issues have a better chance of being noticed before they become a larger disruption.
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Remote assistance
Let an experienced technician work through many computer problems without waiting for an on-site visit or pulling a director away from a family.
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Phone support
Reach a real help desk when talking through the issue is the fastest way forward. Requests are handled with quick responses and clear next steps.
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Email support
Send the details, screenshots, or questions your team already has and keep a written thread for problems that do not need a phone call.
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Experienced technicians
This is practical, human problem-solving—not generic script reading. Our technicians investigate, explain, and work toward a resolution your staff can understand.
Protect the workday before the next interruption.
One unavailable workstation can delay paperwork, interrupt a family conversation, or pull a director away from the work only they can do. Put a support plan in place before the next problem chooses the timing for you.
Available now
Modern communications and practical technology support.
Start with Hosted PBX for voice, web and mobile calling, fax, and SMS/MMS. The first location is $199/month and each additional location is discounted to $149/month. Add managed technology support when you want one team watching over the computers your location relies on.
Family care, operations, and payments
Case Management
$399per month
first location
first location
The complete family portal and case management platform, designed to take a family from first invitation through secure payment, signatures, and memorial content. White-glove setup pairs your team with a dedicated Parting Portal agent from our staff to configure your portal and walk staff through the software.
- Accept customer payments with secure, Stripe-connected payment processing for ACH, Credit Cards, and more
- Family portals and online arrangements
- Payment ledgers and e-signatures
- Documents and live form collaboration
- Obituary writing and publishing
- Video and conference calls from any phone or computer
- Calendars, reminders, and staff follow-through
Use one product or combine the tools your locations need.
Automated Answering ServiceDedicated local numbers, call handling, routing, client messaging, records, and shared prepaid minutes. White-glove setup includes a dedicated Parting Portal agent from our staff to help configure call handling and walk your team through the software.
$49/ month with Case Management
$69 / month standalone
plus minutes
$69 / month standalone
plus minutes
Tech Support PackageTech support from real human IT specialists for up to 10 devices at your location, with remote monitoring and solutions tailored for you.
$399/ month for the first enrolled location
$299 / month each additional location
$299 / month each additional location
Each additional Case Management location is $299/month. Answering Service includes a one-time $99 phone provisioning fee per location, and a prepaid minute package is required. Managed IT is billed only for enrolled locations: the first is $399/month and each additional enrolled location is $299/month.
Hosted PBX
$199/month includes the first extension
A complete business communications system designed to follow your staff from the desk phone to the browser and mobile app.
- No hardware required—use the included web phone or mobile app
- Remote per-location call and answering-service switches
- One fax line plus customer SMS/MMS
- Send faxes and scan documents with the mobile app camera
- Additional locations are $149/month; additional extensions are $39/month
Technology Support
$399/month per location
Practical human IT support and remote monitoring for up to 10 devices at each location.
- Remote monitoring and assistance
- Phone and email help desk
- Experienced technicians
- Up to 10 managed devices per location
Case Management · Early access
A remarkable case workspace is coming next.
Parting Portal Case Management brings family portals, arrangements, payments, documents, e-signatures, obituaries, and staff coordination into one connected experience. It is available by waitlist while Hosted PBX and Technology Support are available now.
Private early access
Explore what is coming
Join the launch!
Something powerful is coming for funeral professionals: one connected workspace to guide every family and an intelligent answering service ready to support every call, day or night. Join the list for early access, behind-the-scenes previews, and a front-row seat at launch.
Start your subscription
Choose your plan.
Select the services and number of locations you need.
Not sure what fits? Ask the plan advisor.
Get a focused recommendation using the selections above—without sharing payment details.
Talk with our team
Questions before you get started?
Call us at 866-840-6006, or tell us a little about your funeral home, group, or call center workflow. We can walk you through family portals, cases, documents, client texting, video and conference calls, answering service workflows, obituary publishing, managed technology support, payments, and multi-location administration.
Case Management early access
Explore the Case Management vision.
These family, case, document, payment, and coordination capabilities are available through the early-access waitlist while Hosted PBX and Technology Support are available now.
01
Secure family portals
Each case gets a private link where families can complete arrangement details, view documents, upload photos, request changes, and see what still needs attention.
02
Online arrangement flow
Guide families through need type, package choices, memorial goods, details, services, completion, statement of goods and services, signing, and payment.
03
Documents and signatures
Store and send PDFs, price lists, and other reference documents, then track PandaDoc signature status without losing the thread.
04
Document library
Keep reference documents organized for staff and the Agent, with clear sharing controls for every uploaded file.
06
Obituary writer and publishing
Draft, edit, review, and publish obituaries from the case record, using family-submitted text, service details, selected photos, and staff edits.
08
Payments and ledger
Collect online payments, record cash or check payments, track balances, and keep a simple ledger for every case.
09
Answering Service
Let The Agent answer common questions, collect caller details, understand urgency, route calls, and offer to send arrangement links or price lists when appropriate.
10
Call center operations
Manage call records, video conferences, messages, outcomes, opportunities, follow-ups, on-call schedules, calendars, staff directories, and location settings in the same portal.
11
Client text messaging
Communicate with families by text for quick updates, reminders, document links, payment follow-up, and arrangement coordination while keeping the conversation connected to the location.
12
Automation and reminders
Send family portal invitations, document reminders, payment reminders, PDF emails, staff notifications, text follow-ups, and case activity alerts with less manual follow-up.
13
On-call routing and calendars
Keep on-call staff schedules, 24-hour availability, escalation order, and location-specific routing organized for every assigned location.
14
Location-level control
Each location can manage arrangement options, pricing, staff, branding, documents, forms, messaging registration details, and operational preferences.
15
Portfolio administration
Built-in multi-location and portfolio-level administration helps larger funeral home groups standardize operations while still giving each location its own settings, branding, users, and workflows.
A calmer family experience
One place instead of a dozen emails.
Families should not have to search through old messages for a form, a payment link, a price list, or an obituary upload. Parting Portal gives them a single, secure home base.
✓
Clear next steps
Show what needs attention and what is already complete.
✓
Obituary and photo collaboration
Families can upload tribute photos directly from their phone or computer.
✓
Obituaries and memorial pages
Obituary details, selected photos, service information, and a shareable memorial page can stay together instead of becoming another disconnected project.
✓
Documents that feel organized
Statements, price lists, forms, and required packets live together with plain-language statuses.
✓
Support when they need it
A clearly labeled automated page guide and staff-ready notifications help families find the next step.
Case Management early access
From first call to completed case, without losing the thread.
Parting Portal is designed around the rhythm of real funeral home work: calls, routing, family intake, forms, documents, payments, staff tasks, and follow-through.
Answer and route
The answering service team captures details, identifies urgency, routes calls, and creates follow-up work.
Create or invite
Staff can create a case with as little as a name and email, then send the family portal link.
Collect and complete
Families provide arrangement details, vital statistics, service preferences, documents, photos, obituary details, signatures, and payment, with staff able to assist live on forms when needed.
Publish and follow through
Staff sees cases, calls, video conferences, reminders, requests, invoices, contracts, payments, obituary publishing, and activity in one place.
Your funeral home owns its data.
Import existing cases and documents when you join, and export your cases and documents whenever you need them—without vendor lock-in. Importing existing data is subject to your current provider making that data available in a usable export.
Built by the funeral industry, for the funeral industry.
We specialize in funeral service because we know the work: directors moving between arrangements and services, mortuary teams coordinating removals, after-hours calls that cannot wait, and multi-location staff who need clear control from wherever they are. Parting Portal brings those realities into one connected communications and case-management platform instead of forcing funeral professionals into generic business software.
Get a demoDesigned to feel premium without getting in the way.
The interface is quiet where it should be, clear when families are stressed, and structured enough for repeated daily use by staff.
For funeral homes and groups
Standardize answering service workflows, client texting, call records, on-call routing, case intake, document delivery, obituary publishing, price-list access, payment collection, reminders, portfolio oversight, and location settings without stitching together separate tools.
For families
If you are a family member looking for forms, payment, obituary photos, or documents, you will need the secure family portal link sent by your funeral home. This public page is for learning about Parting Portal, not for opening a specific case.
Bring your funeral home communications into one place.
See Hosted PBX, customer SMS/MMS, fax, the web phone, and mobile calling with a product specialist—or reserve early access to Case Management and AI Answering Service.
Questions? Call 866-840-6006.