01
Secure family portals
Each case gets a private link where families can complete arrangement details, view documents, upload photos, request changes, and see what still needs attention.
Answering service, family portals, and funeral home operations
The modern family portal and operations hub for funeral homes.
Parting Portal brings automated answering service, client text messaging, case management, online arrangements, e-signatures, payments, document collection, live video and conference calls, obituary writing, service folders, hosted funeral home websites, reminders, and follow-up automation into one connected platform.
Questions before you get started? Call 866-840-6006.
Built for funeral homes that need every call, case, form, payment, and family conversation to land in the right place.
For families
If you are trying to complete forms or view information for a loved one, please use the secure family portal link from your funeral home. If you cannot find it, contact the funeral home directly and they can resend it.
Straightforward pricing
Build the Parting Portal plan that fits every location.
Choose the products you need today and combine them as your operation grows. Case Management, Automated Answering Service, and Tech Support can each stand on their own or work together; Website, Obituaries, Marketing, and Reputation are available with Case Management.
Family care, operations, and payments
Case Management
$399per month
first location
first location
The complete family portal and case management platform, designed to take a family from first invitation through secure payment, signatures, and memorial content.
- Accept customer payments with secure, Stripe-connected payment processing
- Family portals and online arrangements
- Payment ledgers and e-signatures
- Documents and live form collaboration
- Obituaries, tribute videos, and service folders
- Video and conference calls from any phone or computer
- Calendars, reminders, and staff follow-through
Use one product or combine the tools your locations need.
Automated Answering ServiceDedicated local numbers, call handling, routing, client messaging, records, and shared prepaid minutes.
$49/ month with Case Management
$69 / month standalone
plus minutes
$69 / month standalone
plus minutes
Website and ObituariesHosted website builder, custom-domain tools, branded pages, and obituary publishing for each location.
$99/ location / month
Marketing and ReputationGoogle reviews, surveys, Facebook follow-up, campaigns, contacts, and growth reporting.
$199/ month
Tech Support PackageTech support from real human IT specialists for up to 10 devices at your location, with remote monitoring and solutions tailored for you.
$99/ month per location as an add-on
$199 / month standalone
$199 / month standalone
Website and Marketing require Case Management. Each additional Case Management location is $299/month. Answering Service includes a one-time $99 phone provisioning fee per location, and a prepaid minute package is required. Tech Support is available on its own or at the add-on rate with any other Parting Portal service.
Talk with our team
Questions before you get started?
Call us at 866-840-6006, or tell us a little about your funeral home, group, or call center workflow. We can walk you through family portals, cases, documents, client texting, video and conference calls, answering service workflows, hosted websites, obituary publishing, tribute videos, service folders, marketing, payments, and multi-location administration.
Every caller, case, document, payment, and follow-up in one place.
A polished public experience for families, paired with a practical operations hub for funeral directors, managers, and after-hours teams.
02
Online arrangement flow
Guide families through need type, package choices, memorial goods, details, services, completion, statement of goods and services, signing, and payment.
03
Documents and signatures
Store and send PDFs, price lists, and other reference documents, then track PandaDoc signature status without losing the thread.
04
Document library
Keep reference documents organized for staff and the Agent, with clear sharing controls for every uploaded file.
05
Hosted funeral home websites
Build polished location websites with custom domains, templates, colors, homepage sections, service pages, obituaries, photos, and family portal connections.
06
Obituary writer and publishing
Draft, edit, review, and publish obituaries from the case record, using family-submitted text, service details, selected photos, and staff edits.
07
Tribute video generation
Families and staff can upload photos or clips, choose music, arrange slides, add captions, adjust image placement, and share a hosted memorial video.
08
Service folder creation
Design printable and shareable service folders with reusable templates, uploaded photos, custom text styling, booklet PDFs, and virtual memorial links.
09
Payments and ledger
Collect online payments, record cash or check payments, track balances, and keep a simple ledger for every case.
10
Answering Service
Let The Agent answer common questions, collect caller details, understand urgency, route calls, and offer to send arrangement links or price lists when appropriate.
11
Call center operations
Manage call records, video conferences, messages, outcomes, opportunities, follow-ups, on-call schedules, calendars, staff directories, and location settings in the same portal.
12
Client text messaging
Communicate with families by text for quick updates, reminders, document links, payment follow-up, and arrangement coordination while keeping the conversation connected to the location.
13
Automation and reminders
Send family portal invitations, document reminders, payment reminders, PDF emails, staff notifications, text follow-ups, and case activity alerts with less manual follow-up.
14
On-call routing and calendars
Keep on-call staff schedules, 24-hour availability, escalation order, and location-specific routing organized for every assigned location.
15
Location-level control
Each location can manage arrangement options, pricing, staff, branding, documents, forms, messaging registration details, and operational preferences.
16
Portfolio administration
Built-in multi-location and portfolio-level administration helps larger funeral home groups standardize operations while still giving each location its own settings, branding, users, and workflows.
17
Marketing tools
Manage location marketing activity, contacts, campaigns, and growth workflows alongside the operational tools your team already uses daily.
18
Google reviews and surveys
Support reputation growth with review-focused workflows, survey collection, feedback tracking, and follow-up opportunities tied back to each location.
19
Facebook and social follow-up
Keep Facebook-related outreach, social engagement tasks, and marketing follow-ups connected to the same location and portfolio structure.
A calmer family experience
One place instead of a dozen emails.
Families should not have to search through old messages for a form, a payment link, a price list, or an obituary upload. Parting Portal gives them a single, secure home base.
✓
Clear next steps
Show what needs attention and what is already complete.
✓
Obituary and photo collaboration
Families can draft obituary text, share service notes, choose an obituary photo, and upload tribute photos for staff review.
✓
Tribute videos and service folders
Photos, captions, music, printable service folders, and shareable memorial pages can live with the obituary instead of becoming another disconnected project.
✓
Documents that feel organized
Statements, price lists, forms, and required packets live together with plain-language statuses.
✓
Support when they need it
A clearly labeled automated page guide and staff-ready notifications help families find the next step.
From first call to completed case, without losing the thread.
Parting Portal is designed around the rhythm of real funeral home work: calls, routing, family intake, forms, documents, payments, staff tasks, and follow-through.
Answer and route
The answering service team captures details, identifies urgency, routes calls, and creates follow-up work.
Create or invite
Staff can create a case with as little as a name and email, then send the family portal link.
Collect and complete
Families provide arrangement details, vital statistics, service preferences, documents, photos, obituary details, tribute media, signatures, and payment, with staff able to assist live on forms when needed.
Publish and follow through
Staff sees cases, calls, video conferences, reminders, requests, invoices, contracts, payments, obituary publishing, tribute videos, service folders, and activity in one place.
Your funeral home owns its data.
Import existing cases and documents when you join, and export your cases and documents whenever you need them—without vendor lock-in. Importing existing data is subject to your current provider making that data available in a usable export.
Built for the front office, the director, and the after-hours team.
Use Parting Portal as a polished online arrangement platform, family document hub, live form collaboration tools, hosted website builder, obituary writer and publisher, tribute video studio, service folder designer, payment assistant, client messaging tools, automated call management, marketing tools, Google review and survey workflow, Facebook follow-up hub, on-call calendar, reminder engine, and call center operations. Multi-location and portfolio-level administration is built in for larger funeral home groups, with centralized oversight and location-specific control.
Get a demoDesigned to feel premium without getting in the way.
The interface is quiet where it should be, clear when families are stressed, and structured enough for repeated daily use by staff.
For funeral homes and groups
Standardize answering service workflows, client texting, call records, on-call routing, case intake, document delivery, website management, obituary publishing, tribute videos, service folders, price-list access, payment collection, reminders, Google review requests, surveys, Facebook follow-ups, portfolio oversight, and location settings without stitching together separate tools.
For families
If you are a family member looking for forms, payment, obituary photos, or documents, you will need the secure family portal link sent by your funeral home. This public page is for learning about Parting Portal, not for opening a specific case.
See how Parting Portal fits your funeral home.
Walk through automated answering service, client text messaging, family portals, case workflows, hosted websites, obituaries, tribute videos, service folders, video calls, payments, marketing, reviews, calendars, staff routing, and multi-location administration with a product specialist.
Questions? Call 866-840-6006.