Cancellation and Refund Policy

How subscription cancellation, usage purchases, and payment questions are handled.

Software subscriptions

Customers may request cancellation through the Billing tools or by contacting support@gentlevoicegroup.com. The Billing workflow or written confirmation shows the effective date. Unless a different date is shown, access continues through the paid billing period and recurring charges stop after that period.

Setup fees and voice-minute purchases

One-time setup work and prepaid or separately purchased usage are non-refundable once delivered or consumed, except where applicable law requires otherwise or we agree in writing. A delayed phone-number activation does not cancel the Customer's software subscription; contact support promptly if setup cannot be completed.

Family arrangement payments

Payments collected for funeral-home arrangements are received for the funeral home through its connected payment account. The funeral home controls service adjustments, cancellations, and refunds under its contract with the family and applicable law. Families should contact the funeral home shown on the case page first.

Billing errors

Report a suspected duplicate or incorrect Parting Portal charge to support@gentlevoicegroup.com with the account name, invoice or receipt reference, and charge date. We will investigate and correct confirmed platform billing errors.